Articles by Davis Merrey

About Davis Merrey

Davis, is Owner/CEO of TeamLogic IT of Oklahoma City, part of an international network of franchisees providing IT support for businesses. He brings many years of experience in a variety of technology related industries, leading teams in providing technical solutions that respond to critical customer needs. The company culture is defined by its Mission Statement: “To help our fellow employees and clients be successful”.

Davis earned a BS in Electrical Engineering from the Virginia Military Institute and an MBA in Management from Golden Gate University in San Francisco. He serves on several business related and non-profit boards of directors.

MFA (could have) saved the day!

By Davis Merrey | October 4, 2022

After one of the most sophisticated spoofing and phishing attacks we have ever witnessed, a CFO reached out to us for help. A criminal pretending to be him sent an email to his customer requesting that they pay by ACH rather than the usual method of paying by check. The criminal followed up with the customer several times over the next few days after not receiving a response and copied others in the CFO’s accounting department.

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Employees can reduce cybersecurity threats

By Davis Merrey | September 6, 2022

In our hyper-connected world, cybersecurity has become an everyday concern, especially for businesses. Most people have heard about the common culprits like ransomware and phishing, but employee training and extra attention can protect your business from further harm. It’s not a matter of if you will be affected by security issues, but when. 

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Could MDR save your business?

By Davis Merrey | August 2, 2022

An escrow company in northern California was forced to close its doors and lay off its entire staff when cybercriminals nabbed $1.5 million from its bank account. After penetrating the network and finding a way into the firm’s bank account, the hackers wired $432,215 from the firm’s bank to an account in Moscow. That was followed by two more transfers totaling $1.1 million, this time to banks in Heilongjiang Province in China, near the Russian border.

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The hidden cost of “bad IT”

By Davis Merrey | July 5, 2022

I recently met with a prospect considering firing his IT Managed Services Provider. Often, this is due to a recurring service delivery failure of some sort, but more frequently, the reason is a breakdown in communication. In those cases, it is usually a problem between the business owner and the MSP’s management. In previous columns, I have advocated for frequent and regular meetings between the client and the service provider to avoid such misunderstandings.  

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Do you know where you’re going?

By Davis Merrey | June 7, 2022

I spoke recently with a business leader who, following advice from a technology advisor, had replaced a server because it was nearing “end-of-life,” only to find out the provider of his most important line of business software was upgrading to a version the new server would not support. Can you imagine how much this cost in hard dollars and lost time? Were the business leader and the technology advisor following a technology road map or simply reacting to something they had no control over?

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Why backup Microsoft 365?

By Davis Merrey | May 3, 2022

A customer recently asked me, “Why do I need this service to backup Microsoft 365? Doesn’t Microsoft already do that?” Actually, no. Microsoft’s Shared Responsibility Model clearly states that Microsoft is responsible for application uptime and the underlying infrastructure, while it is the customer’s responsibility to manage and protect their vital business data.

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Do you need MDR?

By Davis Merrey | April 5, 2022

Recent world events and the latest news headlines have brought more concern than ever over the possibility of international cyberattacks. Cybersecurity experts report that there are more than 26,000 cyberattacks daily, about 20 every minute! Unconventional means are being used by hackers to attempt to steal our data, disrupt our processes and even ruin our businesses and take away our quality of life. The conventional defenses of patching, anti-malware, and data security are not winning the battle.

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What is Microsoft NCE? 

By Davis Merrey | March 1, 2022

Microsoft has announced changes to their Office 365 and Microsoft 365 programs beginning March 1, 2022. Microsoft is calling this change the NCE or New Commerce Experience. The largest components of NCE that will affect end-users are a price change and the option for a discount with a 12-month commitment. This will be Microsoft’s first price increase since they launched the program in 2011.  

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Have you been hooked?

By Davis Merrey | February 1, 2022

Looks very official, doesn’t it? It appears as if it came from Microsoft and looks like other emails I receive through Outlook. A couple of years ago I probably would have been concerned that I had lost an important email and might have clicked on the “restore access” link. But now, because I have participated in my company’s Cybersecurity Awareness Training initiative (yes, we “practice what we preach”!), I have learned to examine the information about the sender of emails I receive for suspicious data, especially when the email asks me to click on a link.

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Cybersecurity insurance pays off in advance

By Davis Merrey | January 4, 2022

Our new customer was competing for a contract for nearly $1 million but needed to apply for cybersecurity insurance and attain approval within ten business days.

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